At gofachai, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to play responsibly – because your well-being always comes first.
gofachai enforces a strict minimum age of 21 years for all players, in full compliance with Philippine gambling laws and PAGCOR regulations. We verify age during registration and KYC.
If you feel you need a break, gofachai offers self-exclusion options ranging from 24-hour cooling-off periods to permanent account closure. Your request is processed immediately.
Set daily, weekly, or monthly deposit and loss limits on your gofachai account to keep your spending within a budget you're comfortable with. Limits take effect immediately.
gofachai lets you set session time alerts so you always know how long you've been playing. Taking regular breaks is one of the simplest ways to keep gaming enjoyable.
Our reality check tool sends you periodic on-screen reminders showing your session duration and net gaming activity, helping you stay aware and in control at all times.
Our dedicated responsible gaming support team is available around the clock to assist Filipino players from Manila, Cebu, Davao, and across the Philippines with any concerns.
gofachai gives every Filipino player a full set of tools to manage their gaming activity. Here's how each tool works and how to activate it on your account.
Set a maximum amount you can deposit into your gofachai account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.
Cap the maximum amount you can lose within a set time period. When your loss limit is reached, gofachai will automatically prevent further real-money play until the period resets. This is one of the most effective tools for keeping your gaming budget under control.
Take a short break from gofachai by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you cannot log in or place bets. This is ideal if you feel you need a temporary pause without committing to full self-exclusion.
If you feel that gambling is becoming a problem, you can self-exclude from gofachai for a minimum of 6 months or permanently. During self-exclusion, your account is locked and you will not receive any marketing communications. Contact our support team to activate this immediately.
Set a maximum session duration so that gofachai automatically logs you out after a specified period of continuous play. You can set session limits from as short as 30 minutes to several hours, helping you avoid losing track of time during extended gaming sessions.
Receive on-screen pop-up reminders at regular intervals (every 30, 60, or 90 minutes) showing how long you've been playing and your net gaming result for the session. These reminders help you make informed decisions about whether to continue playing or take a break.
Gambling should always be entertainment – not a way to earn money or escape problems. Watch out for these warning signs in yourself or someone you know:
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming activity.
Chasing losses – continuing to play in an attempt to win back money you have already lost.
Neglecting work, school, family responsibilities, or personal relationships because of gambling.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
Hiding your gambling activity from family members or lying about how much time or money you spend on gaming.
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
Feeling unable to stop gambling even when you want to, or after promising yourself you would quit.
Answer honestly. If you answer "Yes" to two or more of these questions, we encourage you to reach out to our support team or consider activating a self-exclusion.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you ever felt the need to bet larger and larger amounts to get the same level of excitement?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Has gambling ever caused arguments or tension with your family, friends, or partner?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Have you ever felt guilty, ashamed, or regretful after a gambling session?
Activating self-exclusion is straightforward. Here's how to do it in just a few steps:
Access your account using your registered email and password. If you are unable to log in, contact our support team directly and they will assist you immediately.
Navigate to the "Responsible Gaming" section within your account settings. This is where all your gaming control tools are located.
Choose your preferred self-exclusion period: 6 months, 1 year, 5 years, or permanent exclusion. We recommend choosing the longest period you feel comfortable with.
Confirm your self-exclusion request. Your account will be locked immediately and you will be logged out. You will not be able to reverse a self-exclusion during the chosen period.
You will receive an email confirmation that your self-exclusion is active. All marketing communications from gofachai will be stopped immediately. Keep this email for your records.
Responsible gaming is about making smart choices every time you play. These practical tips help Filipino players stay in control and enjoy gofachai the right way.
Decide how much you are comfortable spending before you open gofachai. Treat it like entertainment money – the same way you would budget for a movie or a night out in Makati. Never play with money you cannot afford to lose.
Decide in advance how long you will play and stick to it. Use gofachai's session time limit feature or simply set an alarm on your phone. Taking regular breaks keeps the experience fresh and enjoyable.
If you have reached your loss limit for the day, stop playing. Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of the game and come back another day with a fresh mindset.
Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol. These states impair judgment and can lead to decisions you would not normally make.
If you or someone you know needs help with a gambling problem, these resources are available to players across the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated Responsible Gaming program for Filipino players. PAGCOR's program includes player protection measures, self-exclusion registries, and public awareness campaigns across the Philippines.
Filipino players struggling with gambling addiction can reach out to mental health and addiction support services available in Manila, Cebu, Davao, and other major cities. Confidential counselling is available for individuals and families affected by problem gambling.
The Philippine Department of Health (DOH) provides mental health services and referrals for individuals dealing with gambling-related issues. The DOH mental health hotline is available to all Filipinos seeking guidance and support.
Problem gambling affects not just the individual but also their family and community. gofachai encourages players to talk openly with trusted family members or friends if they feel their gaming is getting out of hand. Community support is powerful.
Our 24/7 customer support team is trained in responsible gaming and can help you activate any account protection tool, discuss your concerns confidentially, or guide you to the right external support resource for your situation.
Gamblers Anonymous operates support groups across the Philippines, offering a peer-support community for individuals who want to stop gambling. Meetings are held regularly in Manila and other major Philippine cities, and are completely free and confidential.
Gaming is at its best when it's fun, controlled, and within your means. Set your limits, use our tools, and enjoy everything gofachai has to offer – slots, live casino, PBA betting, bingo, and more – with complete peace of mind.
🔞 21+ only. PAGCOR regulated. Please gamble responsibly. If gambling stops being fun, please use our self-exclusion tools or contact support.