Privacy Policy

This Privacy Policy ("Policy") is issued by gofachai ("gofachai," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the gofachai website, mobile platform, and all associated services (collectively, the "Platform") operated for the Philippine market.

gofachai is committed to protecting the privacy and personal data of every Filipino player in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We also comply with applicable PAGCOR data governance requirements.

By registering an account on gofachai or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the gofachai Platform and contact us to close your account.

gofachai collects the following categories of personal data from players and visitors to the Platform:

gofachai does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data (such as government ID details) is collected, it is handled with heightened security measures and processed only for the specific purpose for which it was provided.

gofachai collects personal data through the following means:

• Direct registration: When you create a gofachai account, you provide identity and contact information directly through the registration form.
• KYC verification: When you submit identity documents (e.g., Philippine passport, driver's licence, SSS/UMID card) to verify your account for withdrawals or bonus eligibility.
• Payment transactions: When you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or InstaPay, financial data is collected and processed.
• Platform usage: Technical and gaming data is collected automatically as you navigate and play on the gofachai Platform through cookies, log files, and analytics tools.
• Customer support: When you contact our 24/7 support team via live chat or email, communications data is recorded for quality assurance and dispute resolution purposes.
• Third-party sources: We may receive data from identity verification service providers, fraud prevention agencies, and payment processors to supplement the information you provide directly.

gofachai processes your personal data for the following specific, legitimate purposes:

• Account management: To create, maintain, and administer your gofachai player account, including authentication and security.
• Service delivery: To provide access to games, sports betting markets, live casino, bingo, slots, and all other features of the gofachai Platform.
• Payment processing: To process deposits and withdrawals through your chosen Philippine payment method and maintain accurate financial records.
• Identity verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and Philippine anti-money laundering laws.
• Regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion where applicable.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns and improve the gofachai Platform's features, performance, and user experience for Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about gofachai – only where you have given your explicit consent to receive such communications.

Under the Data Privacy Act of 2012, gofachai processes your personal data on the following legal bases:

• Consent: For marketing communications and optional data collection, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual necessity: Processing necessary to perform our obligations under the gofachai Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming enforcement, and improvement of our services, where such interests are not overridden by your rights and freedoms.

gofachai does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: We engage trusted third-party service providers (e.g., payment processors, KYC verification providers, cloud hosting providers, game software suppliers) who process data on our behalf under strict data processing agreements and confidentiality obligations.
• Regulatory authorities: We are required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities when required by law or regulatory mandate.
• Fraud prevention agencies: We may share data with fraud prevention and identity verification agencies to protect the integrity of the gofachai Platform and the safety of all Filipino players.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• Legal proceedings: We may disclose your data where required by a valid court order, subpoena, or other legal process under Philippine law.

gofachai retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account data: Retained for the duration of your active gofachai account, plus a minimum of five (5) years after account closure, as required under Philippine anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act and PAGCOR requirements.
• KYC and identity documents: Retained for the period required by PAGCOR and AMLC regulations, typically five (5) years after the end of the business relationship.
• Customer support records: Retained for up to three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing preferences: Retained until you withdraw your consent or request deletion, whichever is earlier.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes.

Upon expiry of the applicable retention period, gofachai will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

gofachai implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the gofachai Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal and financial data is stored on secured servers with access controls, firewalls, and intrusion detection systems.
• Access controls: Access to personal data is restricted to authorised gofachai personnel and service providers on a strict need-to-know basis.
• Regular security audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks to the Platform.
• Staff training: All gofachai staff who handle personal data receive regular training on data privacy obligations and security best practices.

While gofachai takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your gofachai login credentials and for ensuring the security of the device you use to access the Platform.

gofachai uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game history, and responsible gaming limits to personalise your gofachai experience.
• Analytics cookies: Collect anonymised data about how Filipino players use the Platform to help us improve performance and content. Data collected is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the gofachai Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gofachai Platform. gofachai does not use cookies to serve third-party advertising or to track your activity on other websites.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gofachai:

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified data rights requests within thirty (30) days, as required by the Data Privacy Act. We may need to verify your identity before processing your request.

If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

gofachai employs age verification measures during the registration process and may request government-issued Philippine identification documents to confirm that players meet the 21+ age requirement. If we discover that personal data has been collected from a person under 21 years of age, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on gofachai, please contact us immediately at [email protected] so that we can take prompt action.

gofachai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or NPC guidance. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the gofachai Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how gofachai protects your personal data. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

gofachai has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us:

This Privacy Policy was last updated on January 1, 2026 and is effective as of that date for all gofachai players in the Philippines.